HELP CENTER
Find help with reading, your account and publishing tools
Start with a topic below. If you still need help, contact FiWEH with the title or page you were using and a short description of the issue.
For readers
For publishers
Guided tours
For readers
Finding a book or story
Check the title’s page for its description, available formats and access information. Samples and free reading options are available only where shown. Sign in to read free books in FiWEH Reader. For Web Stories, follow the access information shown on the story’s page.
Your account & library
For purchased digital content, sign in with the account associated with your order. Open My Library for eligible online reading, or the Downloads area of your account for files included with your purchase. If something is missing, check the order status and contact us with the order number and title.
Reading online
FiWEH Reader opens eligible digital titles on the website. Select the reading action shown for your title. If you have already started, look for the option to continue. Appearance controls vary by reader version and format. Website reading requires an internet connection.
Downloads
If your purchase includes an EPUB download, use a compatible reading app to open the file. Download availability depends on the edition you purchased. If a file will not open, check that it finished downloading and that your app supports the format. Tell us the title, format, device and app if the problem continues.
Login problems
Use the password-reset link on the sign-in page and check your inbox and spam folder. Never send your password in a support message.
Orders & delivery
If you paid but cannot access your title, check the order status and account used for the purchase. For a possible duplicate purchase, include both order numbers when contacting us. Bookvault prints and ships physical-book orders placed through FiWEH. Contact FiWEH for delivery problems or refund requests; FiWEH handles customer refunds.
For publishers
Publisher tools are available according to your account’s permissions. If you have access, use your account workspace to find the tools available to you.
For a workspace problem, include the content title, the step you were attempting and any error message. Do not include private manuscript text unless it is needed and requested for the support issue.
Guided tours
Follow these written walkthroughs at your own pace to get oriented.
Reader walkthrough
Find and open a title
- Browse Books or Web Stories and open a title’s page.
- Check the format and access information for that title.
- Choose the available reading or purchase action. Sign in if requested.
- For eligible purchased digital titles, return through My Library or the Downloads area included with your order.
Publisher walkthrough
Find your workspace
- Sign in through My Account.
- Look for the publishing workspace available to your role.
- Open the relevant area and review the tools shown for your account.
- If a tool or item you expect is missing, contact FiWEH with the title and a description of the problem.
Still need help?
Include the title, order number if relevant, device and browser, and a description of what happened. Please do not send passwords or full payment-card details.
